Terms & Conditions

Welcome to Your Guide Online!

These Terms of Service outline the terms and conditions governing your use of our website and the services we provide. By accessing or using our website and purchasing our guides, you agree to comply with these terms. Please read them carefully.

1. Intellectual Property

All content on the Your Guide Online website, including but not limited to text, graphics, logos, images, guides, and videos, is the property of Your Guide Online and protected by copyright laws. You may not reproduce, distribute, modify, or create derivative works from our content without our explicit permission.

2. Use of Guides

The guides available for purchase on Your Guide Online are for your personal use only. You may download, access, and use the guides on multiple devices, but you may not share, distribute, or resell them. The guides are intended to provide guidance and information, and their use does not guarantee specific results or outcomes.

3. Disclaimer of Liability

While we strive to provide accurate and up-to-date information in our guides, we cannot guarantee the accuracy, completeness, or reliability of the content. Your use of the guides and implementation of the strategies contained therein are at your own risk. We are not liable for any damages, losses, or liabilities arising from your use of the guides or reliance on the information provided.

4. Third-Party Links

Our website may contain links to third-party websites or resources. These links are provided for your convenience and do not signify our endorsement of the content or services provided by these third parties. We have no control over the content or practices of these websites, and we are not responsible for any damages or losses incurred through your interactions with them.

5. Refunds and Cancellations

We strive to provide high-quality products that meet your expectations. However, if you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility:

To be eligible for a refund, you must submit a refund request within 30 days of the original purchase date.
The digital guide must not have been extensively accessed, downloaded, or used to be eligible for a refund. We reserve the right to assess usage before processing a refund.
Refunds are available only for the original purchaser and cannot be transferred to other individuals.

Refund Procedure: To request a refund, please contact our customer support team at [support email/phone number]. Please provide the following details in your refund request:

Your full name
Order or transaction number
Reason for the refund request

Refund Processing:

Once your refund request is received and approved, we will process the refund to your original payment method within 7 business days.
The refund amount will be equivalent to the purchase price of the digital guide, excluding any applicable taxes or transaction fees.

Refund Restrictions:

Refunds will not be provided for digital guides that have been extensively accessed or downloaded to prevent abuse of the refund policy.
Refunds are not applicable to personalized guides as they are tailored specifically to the individual's requirements.
If a refund is issued, you will no longer have access to the digital guide, and any rights to use the content will be revoked.

Non-Refundable Circumstances:

We do not provide refunds for change of mind or preferences after the purchase.
Refunds will not be issued for issues beyond our control, such as compatibility problems with specific devices or software.

Dispute Resolution: If you encounter any issues or concerns with your purchase, we encourage you to contact our customer support team first. We are committed to resolving any problems and ensuring your satisfaction.

Modification of Policy: We reserve the right to modify or update this refund policy at our discretion. Any changes to the policy will be effective immediately upon posting on our website.

By purchasing and downloading our digital guide, you acknowledge and agree to the terms and conditions of this refund policy.

If you have any questions or require further clarification, please contact our customer support team at info@yourguideonline.co.uk

6. Membership Plans: Your Guide Online offers three types of membership plans: Start-Up, Scale-Up, and Masterclass. The specific benefits and costs associated with each plan are described on our website.

6.1 Membership Plans: Your Guide Online offers three types of membership plans: Start-Up, Scale-Up, and Masterclass. The specific benefits and costs associated with each plan are described on our website.

6.2 Payment Terms: Membership fees are billed on a monthly basis, and are non-refundable. Your payment method will be automatically charged on the same day of each month, corresponding to the initial subscription date.

6.3 Membership Upgrades/Downgrades: You may upgrade or downgrade your membership at any time. The changes will take effect at the beginning of your next billing cycle.

6.3 Cancellations: You may cancel your membership at any time. To avoid being charged for the next billing period, cancellations must be made at least 24 hours prior to your next billing date. Upon cancellation, you may continue to access the benefits of your membership until the end of your current billing period.

6.4 Use of Member Content: All guides, video tutorials, and other resources provided as part of the Your Guide Online Membership are for personal and non-commercial use only. Any reproduction, distribution, or commercial use of these resources without the express permission of Your Guide Online is strictly prohibited.

6.5 Changes to Membership Plans or Terms & Conditions: Your Guide Online reserves the right to alter the benefits associated with each membership plan or the fees charged for each plan at any time. In such instances, members will be notified in advance. Your Guide Online also reserves the right to modify these Terms & Conditions at any time. Continued use of the Your Guide Online Membership after any such changes constitutes acceptance of the new Terms & Conditions.

6.6 Limitation of Liability: While Your Guide Online strives to provide accurate and up-to-date content, we do not guarantee that the information provided in our guides, video tutorials, or other resources will be error-free or that it will suit every individual's specific circumstances. Your Guide Online will not be liable for any loss or damage arising from the use of our membership content.

7. Resource Hub

7.1 Membership Access: The Resource Hub is exclusively available to registered members of Your Guide Online. By becoming a member, you agree to these terms and conditions and gain access to the curated resources within the Hub.

7.2 Non-Transferability: Membership access to the Resource Hub is non-transferable and intended solely for individual use. Sharing login credentials or granting access to non-members is strictly prohibited.

7.3 Resource Usage: The resources provided in the Hub are for informational and educational purposes only. Your Guide Online holds no responsibility for any outcomes resulting from the application of the information provided in the resources.

7.4 Copyright and Intellectual Property: All content, materials, and resources within the Hub are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any part of the Hub's content without explicit written permission from Your Guide Online.

7.5 Accuracy and Updates: While we strive to provide accurate and up-to-date information, Your Guide Online makes no warranties or guarantees regarding the accuracy, completeness, or timeliness of the resources in the Hub. Users are encouraged to verify information independently.

7.6Limitation of Liability: Your Guide Online shall not be liable for any direct, indirect, or consequential damages arising from the use or inability to use the Resource Hub or any information contained therein.

7.7 Privacy: By accessing the Resource Hub, you agree to the collection, storage, and use of your personal information in accordance with our Privacy Policy. Your Guide Online takes data privacy seriously and is committed to protecting your information.

7.8 Termination: Your Guide Online reserves the right to terminate or suspend membership access to the Resource Hub at any time, with or without cause. Any violation of these terms and conditions may result in termination without refund.

6. Changes to Terms of Service

We reserve the right to modify or update these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for any updates or changes. Your continued use of our website and services constitutes your acceptance of any modified terms.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms or your use of our website and services shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

If you have any questions or concerns regarding these Terms of Service, please contact us at info@yourguideonline.co.uk.