Refund Policy

We strive to provide high-quality products that meet your expectations. However, if you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility:

To be eligible for a refund, you must submit a refund request within 30 days of the original purchase date.
The digital guide must not have been extensively accessed, downloaded, or used to be eligible for a refund. We reserve the right to assess usage before processing a refund.
Refunds are available only for the original purchaser and cannot be transferred to other individuals.

Refund Procedure:

To request a refund, please contact our customer support team at [support email/phone number]. Please provide the following details in your refund request:

Your full name
Order or transaction number
Reason for the refund request

Refund Processing:

Once your refund request is received and approved, we will process the refund to your original payment method within 7 business days.
The refund amount will be equivalent to the purchase price of the digital guide, excluding any applicable taxes or transaction fees.

Refund Restrictions:

Refunds will not be provided for digital guides that have been extensively accessed or downloaded to prevent abuse of the refund policy.
Refunds are not applicable to personalized guides as they are tailored specifically to the individual's requirements.
If a refund is issued, you will no longer have access to the digital guide, and any rights to use the content will be revoked.

Non-Refundable Circumstances:

We do not provide refunds for change of mind or preferences after the purchase.
Refunds will not be issued for issues beyond our control, such as compatibility problems with specific devices or software.

Dispute Resolution: If you encounter any issues or concerns with your purchase, we encourage you to contact our customer support team first. We are committed to resolving any problems and ensuring your satisfaction.

Modification of Policy: We reserve the right to modify or update this refund policy at our discretion. Any changes to the policy will be effective immediately upon posting on our website.

By purchasing and downloading our digital guide, you acknowledge and agree to the terms and conditions of this refund policy.

If you have any questions or require further clarification, please contact our customer support team at info@yourguideonline.co.uk